KurbConnect shows you your household waste collection schedule, reminds you before pickup day, and lets you report service problems to your provider. This policy explains what the app collects, why, and who it is shared with.
KurbConnect is operated by Honea Enterprises, LLC (“we,” “us”). Your waste service provider — the city, county, or private hauler serving your address — is a separate organization. This policy covers what KurbConnect does with your information.
What we collect
Your service location
When you enter a street address or place a pin on the map, we convert it to approximate map coordinates and use them to find which collection zone serves you. We store those coordinates so we can send you reminders that match your schedule.
You can also tap “Use my current location.” When you do, the app reads your device's position once and converts it to the nearest street address, which you can then confirm or change. We store the resulting service address and coordinates, the same as if you had typed them.
KurbConnect does not track your location. Your position is never read unless you tap that button, nothing is collected while the app is closed, and we never build a record of where you go.
Notification identifiers
If you turn on reminders, your device is issued an anonymous push token by Apple or Google. We store that token so we can deliver notifications. It identifies the app installation, not you personally.
Your preferences
Reminder timing, which collection types you want reminders for, whether service alerts are on, any pause dates you set, and your language choice.
Service reports
When you report a problem, we collect the issue type, whatever you write in the description, the service address the report relates to, and any photos you attach. If you choose to provide a phone number or email so your provider can respond, we collect that too — it is optional, and reports work without it.
Photos are resized and re-encoded by the app before upload. Please avoid including people, license plates, or documents in photos you send.
Stored on your device only
Your address and a record of which service alerts you have already viewed are saved locally on your phone. These do not leave your device and are cleared if you uninstall the app.
What we do not collect
- No account, username, or password — KurbConnect does not require you to sign up
- No name, unless you choose to type one into a report
- No background or continuous location
- No advertising identifiers, and no advertising of any kind
- No contacts, calendar, microphone, or browsing activity
- No payment or financial information
How we use it
- To determine which collection zone serves your address and show your schedule
- To send pickup reminders at the time you selected, in your local time zone
- To send service alerts from your provider about holidays, weather, and service changes
- To pass your service reports to your waste provider so they can act on them
- To keep the app working — diagnosing errors and preventing abuse
We do not sell your information. We do not share it with advertisers or data brokers, and we do not use it to build profiles about you.
Who it is shared with
Your waste service provider
Reports you submit — including the description, the service address, photos, and any contact details you chose to provide — are shared with the city, county, or hauler serving your address, so they can respond. Your provider's own handling of that information is governed by their policies, and for a public agency may be subject to public records laws.
Service providers we use
| Service | What it handles |
|---|---|
| Supabase | Database, file storage, and application hosting |
| Google Firebase Cloud Messaging | Delivering push notifications to Android devices |
| Apple Push Notification service | Delivering push notifications to iPhones |
| U.S. Census Bureau Geocoder | Converting a typed address into map coordinates |
| OpenStreetMap / Nominatim | Map display, and finding the nearest address to a dropped pin or your current location |
These providers process information on our behalf under their own terms. We do not authorize them to use it for their own purposes.
Legal requests
We may disclose information if required by law, subpoena, or valid legal process, or where necessary to protect safety or our legal rights.
How long we keep it
- Location and notification settings — until you turn notifications off, uninstall the app, or ask us to remove them. Devices that have not opened the app in an extended period are deactivated.
- Service reports and photos — retained while your provider works the request and for a reasonable period afterward for their recordkeeping.
- Local data on your phone — until you clear it or uninstall the app.
Your choices
- Turn reminders on or off at any time in Settings, including per collection type.
- Turn service alerts off separately from reminders.
- Pause everything until a date you choose.
- Stop notifications and remove your data — Settings includes an option that turns off all notifications and removes your device from our records.
- Change or remove your address by editing it in the app or uninstalling.
- Ask us directly — contact us using the details below to request access to, correction of, or deletion of information associated with your device.
Depending on where you live, you may have additional rights over your personal information under state law, including the right to know what we collect, to request deletion, and to not be discriminated against for exercising those rights. We honor these requests regardless of whether a particular law applies to you.
Security
Information is transmitted over encrypted connections and stored in access-controlled databases. Our database enforces record-level access rules, and resident-facing access is limited to specific, audited operations. No system is perfectly secure, and we cannot guarantee absolute security.
Children
KurbConnect is a household utility service and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Changes to this policy
If we make a material change, we will update the date at the top of this page and, where appropriate, notify you in the app. Continued use after a change means you accept the updated policy.
Contact us
Honea Enterprises, LLC
3321 Foster Street
San Angelo, TX 76903
Email: privacy@honeaenterprises.com
For questions about your collection service itself — missed pickups, cart repairs, billing — contact your waste provider directly.